SIZING AND CARE

1. WHAT IS MY RIGHT SIZE?
Please refer to our size chart on the product page for accurate measurements.

2. WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?
Follow the care label instructions; we recommend a delicate wash or dry cleaning for embroidered items.

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ORDERS AND DROPS

3. HOW DO OUR NEW DROPS WORK?
Stay updated on our social media or sign up for our newsletter to know about upcoming drops.

4. WHAT IS A PRE-ORDER?
A pre-order allows you to purchase items before they are officially launched and shipped.

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SHIPPING AND DELIVERY

5. WHERE DO WE DELIVER?
We deliver globally; shipping options will be available at checkout.

6. WHERE IS MY ORDER SHIPPED FROM?
All orders are shipped from our headquarters.

7. WHAT ARE THE DELIVERY CHARGES?
Delivery charges vary based on your location and will be displayed during checkout.

8. DO YOU HAVE A STORE PICKUP OPTION?
Currently, we do not offer a store pickup option.

9. WHEN CAN I EXPECT MY DELIVERY?
Delivery times vary by location, and an estimated delivery date will be provided at checkout.

10. WHICH COURIER DO WE USE?
We use reliable courier services, and you will be informed once your order ships.

11. HOW CAN I TRACK MY ORDER?
You will receive a tracking number via email once your order is dispatched.

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ORDER ISSUES

12. WHY IS MY ORDER NOT SHIPPED AFTER IT IS CONFIRMED?
There might be a delay due to stock availability or processing time. Contact support for further assistance.

13. WHY IS MY ORDER NOT DELIVERED AFTER THE MENTIONED DATE?
There could be delays due to unforeseen circumstances with the courier. Check your tracking information or contact support.

14. ARE THERE ANY EXTRA CHARGES WHEN I ORDER INTERNATIONALLY?
Yes, international orders may be subject to customs duties or taxes.

15. HOW DO I CONFIRM MY ORDER STATUS?
You will receive an order confirmation email, and you can also track it via your account.

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PAYMENT AND CANCELLATIONS

16. I CANNOT PLACE AN ORDER ONLINE.
If you encounter issues, please contact our support team for assistance.

17. CAN I CANCEL OR AMEND MY ORDER?
Orders can be amended or canceled within a limited window. Contact support immediately if changes are needed.

18. CAN I CHANGE MY DELIVERY ADDRESS?
Delivery addresses can be changed before the order is dispatched. Contact support to make changes.

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CREDITS AND PAYMENTS

19. HOW DO I APPLY MY STORE CREDIT?
Store credit can be applied at checkout by entering the code in the designated field.

20. WHY ISN’T MY STORE CREDIT WORKING?
Ensure the credit is still valid and meets the conditions for use. If issues persist, contact support.

21. HOW CAN I PAY FOR MY ORDER?
We accept multiple payment options, including credit/debit cards and online wallets.

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STOCK AVAILABILITY

22. THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. WHEN WILL IT BE AVAILABLE?
Sign up for restock notifications on the product page or follow us on social media for updates.

23. I WON’T BE HOME TO ACCEPT MY ORDER. WHAT SHOULD I DO?
You can reschedule delivery or leave instructions with the courier using your tracking information.

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RETURNS AND EXCHANGES

24. I HAVE RECEIVED A FAULTY/DAMAGED PRODUCT. WHAT DO I DO?
Contact our support team immediately with your order details and photos of the damaged product.

25. MY ORDER HAS AN INCORRECT/MISSING ITEM. WHAT DO I DO?
Please contact support with your order number and details of the incorrect/missing item.

26. CAN I EXCHANGE AN ITEM?
Yes, items can be exchanged. Refer to our exchange policy for details.

27. HOW LONG DOES IT TAKE FOR THE EXCHANGE TO TAKE PLACE?
Exchanges are processed within 5-7 business days after receiving the returned item.

28. CAN I RETURN THE PRODUCT FOR A REFUND?
Yes, we offer refunds in accordance with our return policy. Refer to the Returns section for more information.

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OTHER QUERIES

29. CAN I GET A GST RECEIPT FOR MY ORDER?
Yes, you can request a GST invoice during the checkout process.

30. CAN I GET A CUSTOM-MADE DESIGN FOR MYSELF?
Currently, we do not offer custom designs.

31. WHERE ARE YOU LOCATED?
Our headquarters is located in MUMBAI.

32. MY TRANSACTION HAS FAILED. WHAT DO I DO?
If your transaction fails, try again or contact our support team for assistance.

33. WHAT ARE THE CONTACT CHANNELS?
You can reach us via email at support@ThreadedTrove.com or through our social media channels.